Customer Service

At Swanky, our policy is to provide you excellent customer service. Our experienced and dedicated customer service/sales representatives have been providing pre and post sales support. You can contact us online, by phone, via fax, or in person at the Swanky office. No matter which method you choose, you will find our Swanky customer service rep highly trained, knowledgeable, professional and courteous. Your satisfaction is our first priority.

Privacy Policy

What information do we collect?
We collect information while you order, register or subscribe to our website. It includes name, e-mail address, mailing address, phone number or credit card information. We do not disclose your personal information. However, in some cases we have to disclose it to comply with the laws and regulations. For complete guidance visit our ‘Information Disclosure’ section.

How do we protect your information? 
We implement many security measures to keep your personal and critical information in private. Information collected is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database. It is accessed only by those who are authorized with special access rights to our systems. The information is automatically deleted after 10 days of order placement.

Cookies
We do use cookies to remember your order status and items in your cart.

Information Disclosure
We do not release any sort of personal information to a third party. Third-party does not include our trusted partners and teams. Information is disclosed only to comply with the law, enforce our site policies or protect ours or others’ rights, property, or safety.

Implementation and Change to our Privacy Policy
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Shipping Policy

Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE

Shipping time depends on the product which you are buying. Usually, it takes 3 to 4 business days but it is an approximate value, it could take more or less time.

If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.) please add at least 1 to 3 business days to the estimated delivery date of your order.

Shipping charges vary from product to product. We reserve the right to ship by any courier service due to the shipping availability of an item; handling charge will apply for special consular certification and export documentation.

There are some warranty issues and manufacturer restrictions which prevent us from shipping some products to all geographical locations, and there are some products which are too big to ship to a P.O. Box there should be a street address to get them shipped.

We only ship on standard business days. Example: You order is placed overnight delivery on Saturday, your package will ship on Monday and you will receive it on Tuesday.

Shipping is subject to availability. We are not responsible for delays or shipping errors caused by the selected shipping company.

Return Policy

For Returns of the items delivered, get in touch with the direct sales representative who handled your order at the first place and get in contact immediately within 3 Business Days, Resulting in more than 3 days can lead to non-return of the product delivered.

Refunds will be done only through the Original Mode of Payment

Non-Refundable Items
Items received after 3 days of delivery.

Damaged item or missing part which is not due to our error.

Items which are not in original condition or packaging.

Product with missing UPS or serial number.

Items purchased from other sellers than Swanky.

Receiving Your Order
When you receive your order, please check it for the following:

Carefully inspect its contents and condition for any damages. All claims for damaged or missing items must be reported to Swanky with two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging must be retained until the problem has been resolved.

Carefully unpack and inspect all merchandise. Please do not damage the manufacturer’s packaging. Do not fill out the manufacturer’s warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.

Keep your Invoice with your important records.

Read all instruction manuals before testing your equipment.

Swanky will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.